Shipping & Delivery Policy

Last updated: August 28, 2025

1. Shipping Areas

We currently ship within South Africa. International shipping may be available upon request - please contact us for rates and delivery times.

2. Processing Time

Orders are typically processed within 3-5 business days. Custom or made-to-order items may require additional processing time, which will be communicated at the time of purchase.

3. Delivery Times

Major Cities (Cape Town, Johannesburg, Durban): 3-5 business days
Other Urban Areas: 3-7 business days
Rural Areas: 5-10 business days

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. Free shipping may be available for orders over a certain amount.

5. Delivery Methods

We use reliable courier services including:

Standard delivery
Express delivery (where available)
Collection points (where available)

6. Order Tracking

Once your order ships, you'll receive a tracking number via email to monitor your package's progress.

7. Delivery Issues

If you experience any delivery issues, please contact us immediately. We'll work with our courier partners to resolve any problems.

8. Undelivered Packages

If a package is returned to us due to an incorrect address or failed delivery attempts, additional shipping charges may apply for re-delivery.